For eligible items, we offer refunds, gift card, store credit, Shop Now, or exchange within 15 days of delivery date for full priced items with tags attached & in original, unworn condition (restrictions apply). If you return for a refund, the return costs are deducted from the total of your refund. Exchange, Gift Card, and Shop Now will not incur any handling fees.

You must ship back your items with the label we provide, otherwise your return may be rejected.

We reserve the right to refuse returns on items that have been worn, stained/soiled, laundered or altered in any way. This includes such marks as bodily fluids, deodorant stains & removed/tampered with liners.

You can start your return request by clicking HERE.

Items that are NON-RETURNABLE and NON-EXCHANGEABLE and include:

* SALE & FINAL SALE MARKED ITEMS
* HATS
* JEWELRY
* ACCESSORIES

Yes, you can exchange in a few ways absolutely free.

You have 15 days to request for exchange. Your exchange order will be shipped once your return is on its way back to us.

DOMESTIC EXPRESS ORDERS
Orders need to be placed before 12pm PST to be shipped out within one business day. If you place you order on a FRI, it will likely ship out on MON. Carrier delays may occur during the holidays.

*EXPRESS 2-3 BUSINESS DAYS SHIPPING
*EXPRESS 4-5 BUSINESS DAYS SHIPPING
DOMESTIC STANDARD SHIPPING 6-8 BUSINESS DAYS
Free for orders $99+.

INTERNATIONAL STANDARD SHIPPING / INTERNATIONAL DHL EXPRESS SHIPPING
All prices are subject to change upon ordering. You will be contacted if necessary
*expedited orders need to be placed before 12pm PST to be shipped out the same day
*any orders placed Friday after 12pm PST to Sunday will be sent out the following Monday.

*PLEASE NOTE THESE SHIPPING OPTIONS REFLECT ESTIMATED AVERAGE SHIPPING TIMES.
We hand off your package to carriers within 24 hours during business days. Once your package is with the carrier, the delivery time is dependent on the carrier.

Please reach out to us directly on live chat or email and we'll help take care of your lost, damaged in transit, or stolen packages.

*Claims for packages marked "delivered" yet not received and where there is no evidence of “porch piracy” must be made 5 days after “delivery date” but no longer than 15 days to ensure it was not mis-delivered or easily found around the premises." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 days (20 days for international) and within 30 days from the last checkpoint.

It takes 12-16 business days for processing from the point the item is delivered to us. Once your refund is processed, it can take an average of 2-4 business days to appear depending on your bank.

TRACK ORDER

RETURN REQUEST